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FAQ's

What is Cremation? Cremation is a process where the pet’s remains are exposed to intense heat. Through heat and evaporation, the remains are reduced to the body’s basic elements. The cremated remains (or basic elements) are what is commonly referred to as “cremains”. They are odorless, sterile, weigh only a fraction of the pet’s original weight, and can be safely stored indefinitely. May I inspect the facilities where my pet's aftercare will be performed? Yes. A compassionate member of our staff can assist in giving you and your family a tour of our facility and provide answers to any questions that you may have. If I choose private cremation can I be present during the actual cremation process? Yes. Paws to Heaven has an open door policy allowing pet owners the time and privacy to say good bye to their life long companion, while providing a comfortable waiting area during the cremation process. How long does the actual cremation process take? The time for each cremation will vary. Generally, between 45 minutes and 2 hours. If I choose not to be present during my pet's private cremation how can I be sure that the cremated remainsI receive are those of my pet? At Paws to Heaven we manage our private cremation service through a pet identification and manifest system that ensures the authenticity of the cremation you receive. We then certify the cremation with a cremation certificate that accompanies your pet's cremated remains. In what type of container will my pet's cremated remains be returned? Although our standard container is a very attractive wooden chest with brass accents and custom engraved brass name plate , We offer hundreds of quality urns, keepsakes and memorial plaques to choose from. Some of these items can be viewed in our online store or at our showroom. If I choose not to memorialize my pet with private cremation, what is done with the cremains after the communal cremation? The cremated remains are interred at Dear Pet Memorial Park, located in Bensalem, PA.